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The problem with pickup

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We get this question all the time, can I pick up my order? The answer is yes, but… The real question is, does it make financial sense to pick up and in most cases the answer is no.

So when can you pick up? Pick up is available for orders of $5k or greater and orders of 5 or more pallets and there are a few Important guide lines that must be observed. First and foremost, please don’t clean out your SUV or pickup truck and drive to the warehouse to pick up your order. These warehouses are setup for tractor trailers. Trailers are loaded from loading docks with forklifts, pallet jacks and other heavy equipment. Loading an SUV, truck or van requires breaking up pallets and loading them from the ground level which Is not supported.

So what sort of wheels do you need? a commercial vehicle that is loading dock accessible is required for pick up. As a note, loading dock height should be between 48-52 inches. If you own, lease or just want to rent a truck and it meets these requirements, pickup is fine. You may also arrange for a third party carrier.

Last but not least, an appointment for pickup must be requested. We will respond with appointment number, date and 1-hour window for the pickup. Please make sure that you are punctual, otherwise you run the risk of being turned away and charged a rescheduling fee. Note, if your vehicle does not meet the pickup requirement described above, you will be turned away and charged a rescheduling fee. Also note, if you do not have assigned appointment number at pick up, you will be turned away by security and will be assessed a rescheduling fee.

In most cases it is not practical or cost effective to do a pickup even if you are located near the warehouse. After you rent a truck, fill it up with gas you may be in for more than the shipping cost. Normally local deliveries are much cheaper than the cost of renting a truck and gas.

So before you request a pickup make sure that you have all your ducks in a row and make sure that you have met all of the above requirements before proceeding. We don’t like turning away customers because they have not followed the instructions and we have had multiple instances where customers were turned away due to vehicles that did not meet the requirements, being late due to traffic or not having required information.



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