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The waiting is the hardest part

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Tom Petty said it best “The waiting is the hardest part.” You placed your order but now you are wondering what’s going on and when you will get the order, so let’s go over the process what happens and when it happens.

  • Order is placed- It’s important to note that your order does not begin to be processed until payment is received in full, so remember the sooner the payment is made the quicker we can begin working on it. Method of payment may also cause a delay, for example credit card payments are typically received same day Paypal may vary depending on your account limit, hold on payment of up to two days are common. Bank deposits are mostly available same day, domestic wires normally take 1 business day while international payments 2 business days. Once payment is received in full, you will receive an email confirmation that your order is now awaiting fulfillment.
  • Order is picked and packed- Normally this involves picking the order assuring it is inspected, palletized, shrink wrapped and tagged with shipping tags and paperwork. Normally this takes between 1 to 2 business days.
  • Order is loaded- Your order is loaded onto a tractor trailer for freight company processing your shipment. Depending on the volume of outgoing orders this can take between 1-2 days to completely fill the outgoing trailer.
  • Trailer is picked up- Once the trailer is packed and ready to go, the carrier is called and trailer pickup is requested. Freight company picks up the trailer and transports it to the terminal this process typically takes 1-2 days.
  • Order arrives at a terminal- Order arrives at a FedEx or UPS terminal for sorting, at this point your order is scanned by the carrier and becomes traceable online. At this point you will receive an email confirmation that the order has shipped and will receive details including the carrier and the tracking number.
  • Order ships to your local facility- order is next shipped to a terminal responsible for processing orders to your geographical area. If the order is going to a residential address you will receive a call from the carrier requesting to schedule the delivery appointment. If the address is commercial, the carrier will not schedule and will attempt a delivery during regular business hours. Please keep this in mind if the order is going to a commercial address.
  • Order is delivered- Order arrives yay! But wait are you prepared to receive the order? Check out our blog entry on receiving your order it covers the basics from receiving it to properly processing and inspecting your merchandise.  



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