Loading... Please wait...
  • My Account

Blog - customer returns

Returns+Pickups= More Customers

Posted by

Earlier this year, we took a closer look at the growing trend of retailers accepting returns. Not just accepting returns from their stores but from other mostly online retailers who may not have a physical presence In that particular consumer's area. Consumers want fast and easy returns, and the more options they have to make returns, the better. in the article, we looked at the partnership of Amazon and Kohl's and how the program of accepting Amazon returns at Kohl's locations significantly benefitted the retailer by driving up instore sales. It stands to reason; a consumer makes an Amazon purchase goes to Kohl's to return it, then figures I'm here might as well do a bit of shopping while I am out.

Major retailers are also starting to embrace the flow of traffic in the opposite direction as well. A diverse assortment of retailers like CVS, Walgreens, Michaels, and Advance Auto Parts have in the last few years begun to accept and hold deliveries shipped by other retailers. They are doing it for many of the same reasons as those accepting returns. It brings customers into their doors who may spend some dollars shopping while picking up their other purchases.

Some consumers may feel a bit wary about picking up their new iPhone at a third-party retailer, such as the local drugstore, but there are some significant benefits. They do not have to be present to sign for a high dollar delivery, and there is no risk of the package being lifted from their doorstep by some random passerby in the event the item does not require a signature. The primary selling point to your average consumer is the peace of mind, plus it's a great way to keep that special birthday or holiday gift a secret until the time is right.

This is a trend that everyone in online retail benefits from even independent retailers like our readers. It is an added convenience factor for online shoppers to suit their shopping needs better and at the same time, costs the seller nothing. More convenience means more likely to spend.

One last note for our Foxliquidation customers, you too, can benefit when shopping for your liquidation needs. When shopping for smaller wholesale lots that are shipped ground service, you have the option of picking up from any designated FedEx delivery location like participating Walgreens locations. Rates for delivery to commercial addresses such as these are significantly lower than residential deliveries, and you never have to worry about missing a delivery ever again. 

Used is not a dirty word anymore.

We previously looked at the world of fast disposable fashion and how its fortunes have suffered of late as a result of changing consumer spending habits, changes in tastes and A growing awareness of the true cost of fast fashion. Now there is emerging evidence that the industry is under threat from yet another direction and that is the increasing [...]

Read More »

A must-read for the consignment store owner.

Consignment shops have gone mainstream to US consumers and the days of the upturned nose at the thought of second-hand merchandise is a thing of the past. It’s difficult to pinpoint a date or single factor for this change In US consumers opinion of consignment, but there is a lot of evidence that the recession of 2008 may have been [...]

Read More »

How, when and where to sell customer returns

Customer return lots can be tricky for the inexperienced seller. That’s why we strongly encourage beginners or those new to liquidation merchandise to stick with shelf pull condition lots. To the experienced seller though these lots can be quite profitable if you know how, when and where to sell these items.So you purchased a customer return lot, you have two [...]

Read More »

Uh Oh! what to do when something goes wrong with your order

Your order has arrived yay! Since you already read our blog on receiving your order you are all set and know what to do. You got your manifest handy and are checking your order in and uh oh, damaged items on a shelf pull condition lot or missing items on either a shelf pull or a customer return condition lot. [...]

Read More »

How to effectively combat the practice of wardrobing

Wardrobing if you’re not familiar with the term, you are probably all too familiar with the practice as a retailer. Wardrobing is the practice of purchasing an item wearing it once or twice and then returning it. This is probably one of the number one types of fraud that buyers will attempt because frankly to a lot of people it [...]

Read More »

More must know facts on Customer return merchandise

Why are you doing another blog on customer return items didn’t you cover this already?? Well yes actually we did we talked about the ins and outs of processing customer return merchandise but there are a few more need to know facts about customer return merchandise. Don’t get the impression that we are we trying [...]

Read More »

How to handle the mistakes, the breaks and eBay customers from hell

It happens to the best of sellers you go out of your way to create a pleasurable shopping experience great pictures, accurate description, clear terms and conditions, carefully packaged and promptly shipped and yet there is a problem. It may be a mistake on your part after all we are all human and it does happen. Perhaps it’s an issue [...]

Read More »

Customer returns, what can you expect and how to process and profit

So you’re thinking about taking the plunge on a customer return lot? You found a lot that looks great but you are not quite sure what to expect so today we are going to go over the basics of customer return lots the good, bad and ugly. So why would anyone want a customer return condition lot in [...]

Read More »

How to select a lot that is right for your business?

Picking a lot can be intimidating if it’s your first time don’t feel bad or get overwhelmed, sometimes seasoned veterans of liquidation merchandise have a difficult time finding lots that work for their business. There are a lot of variables to consider and a ton of lots to choose from in many different categories, it can be difficult to know [...]

Read More »



View all categories

Recent Updates

Connect with us