null
  Loading... Please wait...
  • CALL US ON
  • My Account

Blog - customer returns

Are you maximizing your profits on customer returns?

Posted by

So you bought a customer return condition lot and have checked it in and sorted it. You have two piles, the good stuff in perfect condition and then the not so perfect pile. Before you put that second pile in the trash, take a minute to give those items another look. Are you throwing away some profits here? Customer return lots can be tricky and costly for the inexperienced seller. That's why we strongly encourage beginners to stick with shelf pull condition merchandise, but to the experienced seller, these lots can fetch some tidy profits. So when is the right time to try these out? What type of business should handle this type of merchandise? And last, let's look at identifying if an item that may have no packaging or possibly damaged or broken still has some value.

Do you have a steady flow of sales established?- before you attempt a customer return condition lot, it's best to already have a constant stream of sales and income. These lots are best suited for supplemental inventory and revenue, do not sink more into a customer return condition lot than you can afford. Start small analyze the merchandise carefully before making the purchase. In some instances, several high dollar items turned quickly can cover the vast majority of the lot's initial cost leaving you with ample profits on your remaining goods.

Understand your business and your customers first!- Who is your customer, and what do they expect from your goods? If you're a high-end boutique or primarily selling on Amazon, don't even think about offering that less than perfect item for sale. Have a consignment shop? Or mainly selling on eBay or Poshmark where it's relatively easy to list an item with a repair or minor defect that's another story clients expect these types of small faults. While you will not get top dollar, you are still making more than you would throwing it in the trash.

The no package or damaged dilemma- Let's examine that not so perfect pile of merchandise in further detail. Those no tag no packaging goods otherwise in good condition? They are absolutely sellable; they should be processed and tagged if you are a brick and mortar retailer, and if you are online-only, list them as new without a tag on your preferred platforms like eBay and Poshmark. Items that are in some way damaged or defective, ask yourself, are they worth repairing, and if not, does any portion of this defective item have value? For resellers of Jewelry, is there a market for broken items? Yes, jewelry makers are always on the hunt for broken pieces containing stones and other precious materials to be repurposed into new creations. The same applies to different categories, like Kitchenware, glassware, and homegoods. Do you have partial sets of glasses or plates? Often consumers are on the hunt for replacement pieces to complete a dinnerware set. Any electronics like blenders, vacuums, and other small appliances have resale value as well. If not in working order, they can be broken up and sold for parts or sold as-is for buyers looking to repair and resell themselves; this is especially prevalent for higher dollar items.

Customer return condition merchandise can be challenging but also quite rewarding if you can take an out of the box approach to how you market those less than perfect goods. Master these customer return lots, and you will have mastered your resale game.   

Returns+Pickups= More Customers

Earlier this year, we took a closer look at the growing trend of retailers accepting returns. Not just accepting returns from their stores but from other mostly online retailers who may not have a physical presence In that particular consumer's area. Consumers want fast and easy returns, and the more options they have to make returns, the better. in [...]

Read More »


Used is not a dirty word anymore.

We previously looked at the world of fast disposable fashion and how its fortunes have suffered of late as a result of changing consumer spending habits, changes in tastes and A growing awareness of the true cost of fast fashion. Now there is emerging evidence that the industry is under threat from yet another direction and that is the increasing [...]

Read More »


A must-read for the consignment store owner.

Consignment shops have gone mainstream to US consumers and the days of the upturned nose at the thought of second-hand merchandise is a thing of the past. It’s difficult to pinpoint a date or single factor for this change In US consumers opinion of consignment, but there is a lot of evidence that the recession of 2008 may have been [...]

Read More »


How, when and where to sell customer returns

Customer return lots can be tricky for the inexperienced seller. That’s why we strongly encourage beginners or those new to liquidation merchandise to stick with shelf pull condition lots. To the experienced seller though these lots can be quite profitable if you know how, when and where to sell these items.So you purchased a customer return lot, you have two [...]

Read More »


Uh Oh! what to do when something goes wrong with your order

Your order has arrived yay! Since you already read our blog on receiving your order you are all set and know what to do. You got your manifest handy and are checking your order in and uh oh, damaged items on a shelf pull condition lot or missing items on either a shelf pull or a customer return condition lot. [...]

Read More »


How to effectively combat the practice of wardrobing

Wardrobing if you’re not familiar with the term, you are probably all too familiar with the practice as a retailer. Wardrobing is the practice of purchasing an item wearing it once or twice and then returning it. This is probably one of the number one types of fraud that buyers will attempt because frankly to a lot of people it [...]

Read More »


More must know facts on Customer return merchandise

Why are you doing another blog on customer return items didn’t you cover this already?? Well yes actually we did we talked about the ins and outs of processing customer return merchandise but there are a few more need to know facts about customer return merchandise. Don’t get the impression that we are we trying [...]

Read More »


How to handle the mistakes, the breaks and eBay customers from hell

It happens to the best of sellers you go out of your way to create a pleasurable shopping experience great pictures, accurate description, clear terms and conditions, carefully packaged and promptly shipped and yet there is a problem. It may be a mistake on your part after all we are all human and it does happen. Perhaps it’s an issue [...]

Read More »


Customer returns, what can you expect and how to process and profit

So you’re thinking about taking the plunge on a customer return lot? You found a lot that looks great but you are not quite sure what to expect so today we are going to go over the basics of customer return lots the good, bad and ugly. So why would anyone want a customer return condition lot in [...]

Read More »



 

Categories

View all categories

Recent Updates

Connect with us

Newsletter