Posted by Alex Jackson on September 22, 2017
Wow! Is probably the best word to describe all of the changes to eBay in 2017, I am not going to rehash them all again but if you want a refresher check out our article from just last month on some of the big eBay changes in 2017. So what’s left to announce for the 2017 fall seller update? Well there are important changes here that you need to be aware of.
Changes to returns- Lots to cover on returns so let’s dig in. Automatic returns will roll out next month for transactions in which the buyer is responsible for the return shipping so be aware and make sure you are not caught off guard by this. Free returns need to be truly free no more restock fees, if you do not offer free returns you will have the option of 10% up to 20% restocking fee but no more than that. Have an Item returned to you with missing parts or damaged? You will now have the option of issuing a partial credit up to 50% of the items price. eBay is also not so subtly pushing sellers to offer free returns. What’s the carrot being offered to sellers? It’s increased exposure for sellers offering 30 day free returns. In my mind this can work for a lot of sellers and items, after all you can build this additional risk into the cost but don’t jump on the bandwagon before doing your homework. Will this additional exposure lead to greater sales and will those greater sales outweigh the risks? It remains to be seen!
Are you HTTPS compliant- What is this and why you need to care? Basically half the world uses google chrome as their browser and in a few weeks those users will start to get a security warning every time they view a page that is not HTTPS or simply HTTP. Extra S stands for you can probably guess… Secure. If you are like me, you probably dont have a clue if your listings are compliant so eBay has provided a tool to check your listings. If you find any of that pesky Http links you need to get rid of them, instructions for doing this can be found here.
Watermarked images are a no-no- Yet another step in the march to the eBay comprehensive catalog of products. Some may not like the idea of their pictures being used by the entire Ebay community but it does work both ways eventually, you may not have to take pictures of commodity items because its already on the site, less time wasted photographing and editing that’s a plus in my book.
No offsite communication- eBay wants no contact info in listings and very limited offsite links. Basically only video links for product demonstrations and freight shipping services for those oversized items. This is all to discourage sellers from taking a sale offsite to avoid the fees. eBay will allow you to list a contact phone number but this can only be accessed after the sale has been completed.
With these exciting changes, it is best to be prepared and ready with plenty of inventory to choose from our wholesale lots.