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Ebay thy name is glitch

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eBay has had a string of recent site glitches some major and minor so let’s take a moment and review some of the most recent issues.

Failure to communicate- earlier this month reports surfaced of buyers unable to respond to customer inquiries because of an error with message central effectively cutting off communication.

PayPal turned off- In September sellers at random had their accepts PayPal turned to off effectively stifling sales.

Search engine down- at the end of august eBay’s search effectively crashed returning completely unrelated search results.

System status- Having an issue with the site? Check the system status dashboard just one problem and you probably guessed it already it doesn’t work. The new system status dashboard is clean and simple only problem is its not being used to report issues.

Now are you ready for the latest and greatest glitch? A spate of sellers have received notices that they were undercharged for their final value fees for the month of October and that these fees would appear on their November statement with no further explanation. So what is going on here why so many glitches? It could just be an issue of eBay trying to tackle too much too quickly. For example the seller hub has just reached its first anniversary and the response overall has been positive it has effectively consolidated features like the selling manager, sales reports, traffic reports and seller standards into one place where before it was spread out all over the site and many of the reports were only available from third parties for a subscription fee. eBay’s mobile app has just received a needed overhaul as well. A common complaint about the previous version was that displayed search results were significantly less than those searches performed from their desktop computers. This was a serious concern to sellers worried about losing sales because of consumers increasingly favoring shopping on the go. The more disconcerting aspect of the recent site glitches is that it could also be a direct result of a change in eBay’s priorities. Back in August eBay was back on TV air waves in a big way after a long hiatus launching a major television ad campaign and more arriving now in advance of the holiday shopping season. So the question could be asked is eBay prioritizing new traffic over site functionality? It’s very difficult to answer this definitively but the fact remains that any new converts to eBay will quickly vanish if this spate of issues continues. Ask any eBay old timer and you will probably get a very similar response get your house in order first then start to look for new customers don’t put the cart in front of the horse.  


 

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