Posted by Alex Jackson on January 02, 2017
Ebay has messed up and this time it’s to do with the Christmas holiday being observed on Monday and the USPS. Ebay did not adjust their system to reflect the 26th as being a federal holiday essentially penalizing sellers for not fulfilling orders within their promised timeline putting some top rated sellers in jeopardy of losing their status. The issue exploded this week on Ebay’s discussion boards and was compounded further by ebay’s customer service staff who were providing contradicting information on the holiday. For much of the week customer service reps were saying it counted others it would not be counted as a ship day. Ebay has since clarified that the holiday would not be counted against sellers and that the error should be corrected by the end of the week. This most recent snafu has many sellers crossing their fingers and hoping the error will not be repeated the following week for the new years holiday.